Performance contracts

Remote support contract

The Remote support contract offers fast and affordable troubleshooting via remote access and telephone.

The Bizerba Remote Support Contract is designed to provide fast and cost-effective troubleshooting solutions through remote access and telephone support. This service ensures immediate assistance without the need for on-site visits, resulting in faster response times and minimal effort on the part of the customer. Remote support includes rapid assistance via phone, remote access and augmented reality to efficiently identify and resolve issues.

Key service highlights include
  • Documented transparency: Customers receive a service report at the conclusion of the remote engagement, providing a clear record of actions taken.
  • Customized prequalification: This process ensures that any required on-site visits are well-informed and tailored to the customer's needs.
  • Technical security: Certified access options and encrypted connections guarantee the security and transparency of remote interventions.

The Bizerba Remote Support Contract demonstrates the company's commitment to high availability and technical security for devices and systems, ensuring that companies can maintain continuous operations with minimal disruption. For more information or to schedule a consultation, customers are encouraged to contact Bizerba consultants.

These products might also interest you:
Checkup contract
The Checkup contract includes regular technical monitoring of systems and devices by the Bizerba Service.
Repair service contract
The Repair service contract for your Bizerba hardware making it highly available at costs which can be planned.

Highlights

  • Remote support: Quick help via telephone, remote access and augmented reality to identify the source of errors and rectify faults
  • Documented transparency - the customer is given a service report upon conclusion of the remote assignment so that he can see what action has been taken
  • Customer-specific prequalification for necessary on-site visits

Product images and technical information may differ and may not be available in your country.

Details & Options

  • Increase of Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times.
  • Runtime between 12 and 60 months
For take away

Downloads

You can find operating instructions, software updates, licenses, service requests for your personal device in the Bizerba customer portal.
Flyer Remote Support Phase 2 (1 MB)
Brochure Service Contracts EN (1 MB)
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