Everything under control with MyBizerba

Today, the Bizerba Customer Portal is the digital control center for our customers. It provides a complete overview of all installed Bizerba devices—including location, status, warranty data, and configuration. This means customers always know exactly where each device is and what condition it’s in. Spare parts can also be ordered directly online—with availability display, delivery options, address selection, and checkout function. This not only saves time but also makes the entire ordering process much easier.

One major advantage is the integrated service ticket management. Service cases can be assigned directly to the affected device and location. Customers can track the processing live and receive digital service reports—completely paperless. In addition, the portal provides an overview of all deployed software solutions, the current license status, and available updates and upgrades. This ensures systems are always up to date.

No, that’s a thing of the past. All service contracts, orders, and invoices are digitally stored in the portal. They can be searched, filtered, and sorted by location or year. This way, our customers always have full control over their documents. The MyBizerba Portal is complemented by intelligent filter and search functions that make it easy to find devices, tickets, or documents in seconds.

It’s simple: customers can reach us directly through various channels—via chatbot, email link, ticket, or the direct call button. Each request quickly reaches the right contact person. That saves time and speeds up communication significantly.

The biggest advantage is time savings. Many processes that used to require email or phone – such as ordering spare parts, creating tickets, or downloading documents—can now be handled directly and independently through the portal. This gives our customers valuable time back for their core business. At the same time, the MyBizerba Portal ensures maximum transparency: customers have 24/7 access to all relevant information, regardless of location or time.

Yes, absolutely. With integrated user and role management, companies can create multiple users and assign individual permissions. This is ideal for teams with different responsibilities. Everyone sees exactly what’s relevant to them.

The feedback has been consistently positive. They especially appreciate the intuitive interface, clear structure, and modern design. Many report that they can find the information they need much faster—whether it’s service status, spare parts, or invoice history. They also value being able to handle processes independently.

We’re continuously expanding it. Our goal is to develop it into a comprehensive self-service portal—meaning more automation and even greater autonomy for our customers. Even today, it’s already a central management hub for efficient operations—and it’s getting smarter and more convenient all the time.

Because the Customer Portal combines transparency, efficiency, and control. It brings together all key information, streamlines processes, and provides reliability in day-to-day operations. With just a few clicks, our customers have everything under control—from device overviews to service and software management, orders, and contracts.