Healthy Growth

Customer loyalty and customer satisfaction are key success factors in the highly competitive food retail sector. As a close partner of food retailers, Bizerba knows that technical solutions must therefore not only meet the needs of the retailer, but also those of the consumer. With a combination of the digital pre-order solution MyOrder and AI-based item recognition, integrated into the scale infrastructure at the fresh food counter, Bizerba demonstrated at EuroShop 2026 how process optimization and customer satisfaction can go hand in hand. Bizerba was honored for the solution at the prestigious reta awards - Retail Technology Award Europe - as Top Supplier Retail 2026 in the "Customer Experience" category.

The EU is tightening its cybersecurity requirements. With the adoption of the NIS2 Directive, the member states had to adapt their national laws by October 2024. Affected companies should now implement the measures promptly, most of them by the end of 2025. Companies from critical sectors and essential facilities - including food producers, retailers and logistics companies - are particularly affected. For them, security is becoming a decisive factor for compliance, but also for resilience, competitiveness and trust.

In the latest issue of Business Focus Magazine, Bizerba’s Labels & Consumables Business Unit takes center stage. In an in-depth interview, Tom Van Elsacker, Global Managing Director of the Business Unit, shares how a Business Unit that began in 1983 has grown into a key global player – now generating over €165 million in revenue.

Every day, billions of people eat and trust that their food is safe. But food safety does not happen by itself. On June 7, World Food Safety Day draws attention to how crucial safe food is for our health, our society, and our trust in the entire value chain. At Bizerba, we see food safety not just as a technical task, but as a social responsibility.