Performance contracts

Repair service contract

Name: Repair service contract
Brand: Bizerba

The Repair service contract for your Bizerba hardware making it highly available at costs which can be planned.

If your device shuts down you are on the safe side with the Repair service contract. Stand-by services during our business hours are included, meaning that repairs can be done quickly.
Production downtime can be reduced thanks to quick assistance provided by our remote support service - without technician lead time and travel time. Additionally benefit from time savings.

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Checkup contract

The Checkup contract includes regular technical monitoring of systems and devices by the Bizerba Service.

Remote support contract

The Remote support contract offers fast and affordable troubleshooting via remote access and telephone.

Highlights

Our Service at a glance

Remote support

Use of the Bizerba hotline with technical support contacts
Checking of error messages for hardware as well as identification of possible error causes
Fast remote assistance without on-site assignment
Support for DIY troubleshooting due to Augmented Services
Help for questions concerning application and device functions

Repairs

Repair of defective devices
Set-up time
Working time
Travel expenses
Expenses for meals
Original Bizerba spare parts included (except wear and tear parts)

Your benefit

Transparent costs which can be planned due to the contract model
High availability: Quick help & repair via remote support
Genuine Bizerba spare parts for an increased service life and functional life

Product images and technical information may differ and may not be available in your country.

Details & Options

Wear and tear parts excluded
Increase of Service Level Agreement (SLA): Extended availability means that the stand-by service adjusts their availability by up to 24 hours, seven days a week to your individual production times.
Runtime between 12 and 60 months