Bizerba Canada Inc. (“Bizerba Canada”, “we”, “us” or “our”) appreciates your feedback to help improve our products and services. Bizerba Canada (865 McLaughlin Road, Unit 3, Mississauga, Ontario L5R 1B8) is responsible for processing your personal data in connection with this customer satisfaction survey.
If you have any questions regarding data protection, our Data Protection Officer is available as your point of contact for all privacy-related concerns. Please direct your inquiry to: dataprotection@bizerba.com or our postal address with the addition "Data Protection Officer".
1. Purpose of Data Processing
As part of our customer satisfaction surveys, we collect and process personal data solely for the purpose of systematically capturing feedback on the perception and evaluation of our products, services and service processes. The goal is to gain meaningful insights into customer satisfaction, strengthen customer relationships, identify areas for improvement, further develop and improve our products and services, and derive concrete measures to optimize our offerings.
Evaluations are conducted over extended periods to reliably identify developments and trends and to sustainably incorporate these into the ongoing improvements of our products, services and service processes.
Participation in the surveys is voluntary. If you choose to particulate, you consent to our processing of your personal data as described in this privacy policy.
2. Handling of Personal Data and Disclosure
All personal data collected as part of the surveys is treated with strict confidentiality and used exclusively for the purposes outlined in this policy. Data is processed and stored in compliance with applicable data protection regulations. We may share personal data among our group of companies for the purposes identified in this privacy policy. No data is shared outside our group of companies except for processing by commissioned service providers within the scope of a data processing agreement.
2.1. Collected Data
As part of the surveys, the following data may be collected and processed:
- Response data:
- Answers to closed and open questions, including rating options, selection choices, and free-text responses
- Metadata:
- Date and time of participation
- Survey language
- Invitation channel (e.g. email, link)
- Invitation status (sent, opened, answered)
- Assignment to the Insights Journey
- Contact data:
- Name
- Company
- Position
- Email address
- Phone number
- Case number
- Technical data:
- IP address
- Device type or browser information (limited)
- Cookies or Tracking IDs (in case of web embedding)
3. Storage Duration
The personal data collected as part of the customer satisfaction survey is stored for as long as necessary for the evaluation and derivation of measures to improve our products and services. Due to the long-term nature of the analysis, no fixed retention period is defined; however, the necessity of continued storage is reviewed regularly. Data will be deleted or anonymized in accordance with data protection regulations once the purpose no longer applies or upon explicit request.
4. Recipients/ Data Processors
Recipients include the internal departments responsible (e.g. Sales, Sales Excellence, Customer Service, Product Management, Quality), as well as IT service providers acting as data processors. Processing primarily takes place on servers within Canada and the European Union.
5. Data Subject Rights
You may have the following rights with respect to your personal data:
- Right to access
- Right to rectification or erasure
- Right to withdraw consent
- Right to data portability
- Right to lodge a complaint with a data protection supervisory authority.
To exercise these rights please contact our Data Protection Officer as described above.